Assistance for Passengers with Reduced Mobility (PRM)

Depending on each passenger's individual needs, airport staff provide personal assistance throughout every stage of the passenger's journey within the terminal.

The service includes:

• meeting passengers upon arrival at the airport; 
• assistance with check-in and baggage registration; 
• assistance during security screening and government control procedures; 
• escort to the boarding gate; 
• priority boarding arrangements; 
• assistance when boarding and disembarking the aircraft; 
• assistance with baggage reclaim and escort to the terminal exit after arrival. 
  

Where required, passengers are provided with a wheelchair for convenient movement throughout the airport, as well as medical assistance if necessary.

Assistance Without a Wheelchair

The assistance service is available not only to passengers with reduced mobility.
You may request assistance if you:

• have visual, hearing or speech impairments; 
• experience temporary mobility limitations; 
• are an elderly passenger; 
• are accompanying a passenger with intellectual or developmental disabilities. 

The level of assistance is determined individually according to each passenger's needs

Check-in and Boarding

Specially equipped check-in counters are available within the terminal for passengers with disabilities and reduced mobility.

Passengers requiring assistance are boarded on a priority basis before general boarding begins, allowing sufficient time to complete all necessary procedures comfortably and without haste.

Passengers are kindly requested to arrive at the boarding gate before the boarding time indicated on their boarding pass.

Wheelchair Transportation

Passengers may use their personal wheelchair until boarding the aircraft or check it in as registered baggage during check-in.

If the wheelchair is powered by a battery, passengers are advised to familiarize themselves in advance with the airline's transportation requirements.

Assistance During the Flight

Special assistance on board is provided by the operating airline.

If additional onboard services are required, passengers are encouraged to notify their airline in advance.

Обслуживание после прилета

После посадки воздушного судна пассажирам предоставляется сопровождение при высадке и прохождении всех необходимых процедур в аэропорту.

Высадка маломобильных пассажиров осуществляется после завершения выхода основного потока пассажиров, после чего сотрудники аэропорта сопровождают их через все этапы послеполетного обслуживания в приоритетном порядке.

Upon arrival, airport staff assist passengers with disembarkation and accompany them through all required airport procedures.

Passengers with reduced mobility disembark after the main passenger flow has left the aircraft. Airport personnel then provide priority assistance throughout the arrival process, including baggage reclaim and escort to the terminal exit.